Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Standard UK delivery is FREE on all orders.
- Shortly after you place your order by Credit or Debit card, you will receive an order confirmation email to confirm your order details. Your order will be despatched within 48 hours, and you will receive an email once it has been sent.
- If we are out of stock of any items you will be notified by email within 24 hours. We will advise of delivery date, or if the item has been discontinued we can offer a full refund or exchange.
- Orders will be despatched via Royal Mail or Interlink Express. If there is nobody at the delivery address to accept the parcel, the couriers will leave the parcel with a neighbour or leave a card. It is the resposibility of the customer to collect the parcel from the courier depot or re-arrange delivery. If the parcel is not claimed and is returned to us, the customer will be liable for courier charges, and this will be deduced prior to the refund being issued.
- Privacy & Security
- Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. (We will NOT hold payment details, i.e. credit card data). Touch Of Luxury Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
- Returns & Replacements
- Please send all returns to
- Touch Of Luxury, Unit 0001, Battersea Safestore, Ingate Place, London SW8 3NS
- There is a £5 handling fee on all returns.
- The customer is liable for all returns, unless the goods were damaged, or incorrect items were sent. In this instance we can arrange for collection, or we will compensate return postage fee. However please note, if the parcel is damaged externally this should NOT be signed for. The parcel will then be returned to us allowing us to raise a claim against the carrier.
- Missing, Incomplete or Damaged Orders
- We must be notified within 48 hours of any items that are missing, incomplete or damaged. Please send an email to info@cushioncrazy.co.uk with order details and the problem with the order. Damaged items will be replaced unless the goods are out of stock in which case we can offer an exchange or full refund.
- Ordering
- All orders are placed online, however if you do have any problems please call us on 0871 408 1788 and we will be happy to process your order over the phone.
- Payment, Pricing & Promotions
- All payments are processed safely and securely by SagePay.
- We accept Visa, Mastercard, SOLO, American Express and Paypal.
- Viewing Orders
- To check the status of your order at any time login to your account.
- Updating Account Information
- To update account information at any time login to your account.
